Processes, Policies and Fees

Free Consultation. During your initial consultation by phone, we can share information and discuss working together. Please contact me to set up a time.

Month-to-Month. I offer my services on a retainer basis, with a minimum of 20 hours per month. In order that I can plan my schedule, hours must be arranged and paid in advance. Typically, within a few cycles we will work out a regular Hours Per Month.

"Test-Drive". It can be helpful to "test-drive" working together, so for the first month only, you may engage my services for less than the minimum.

My Fees. Please contact me for a quote.

My Contract. My clients sign a Retainer Agreement before we begin. This agreement states the basic terms of our contract work arrangement.

Estimates. Upon request, I will provide estimates for one-time (or first-time) tasks which are likely to take more than a few hours.

Billing. Invoices are sent via e-mail on the 1st of each month, based on our understanding of the number of hours you will need for the upcoming calendar month. Payment is due by the 10th of the month, and must be made by credit card via PayPal or by Direct Deposit, unless other arrangements are made.

All time spent on your tasks and projects is billable time. I track my time by the minute, and whenever possible, group tasks so as to use my time most efficiently. A monthly statement will provide a brief summary of how my time was spent. I am committed to 100% honesty and accuracy in tracking time and billing.

Any overage hours for a given month will be billed by the hour on your next monthly invoice. Any out-of-pocket expenses I incur on your behalf will be billed on your next monthly invoice.

Business Hours. Although I work "virtually", I still keep normal business hours, 9:00 AM to 5:00 PM Eastern Standard Time, Monday-Friday.

Daily communication. To make the most efficient use of both your time and mine, email is my standard method of communication with my clients on a day-to-day basis.

Once we are working together regularly, I prefer to use phone calls only when a specifically back-and-forth discussion is called for, or for an urgent situation.

Monthly Meetings. I like to have a phone meeting with my clients at least once a month, to give us each time to go over anything we've been too busy to discuss.

Parting Ways. I hope that we will be working together for a long time, but if you find you don't need my services anymore, our contract can be terminated with 14 days notice.